With over 20 years of experience in sales and customer service across various industries, Nikki’s journey in insurance began at a Nationwide captive agency, where she spent four years specializing in personal lines insurance. She then moved to State Farm for a year, continuing to hone her skills as a personal lines producer and CSR while expanding her knowledge in financial products, including life insurance.
Nikki’s career took a pivotal turn when she joined an independent agency for six years, working as a hybrid producer handling both commercial and personal lines. In 2018, she joined CAA as a Commercial Lines Sales Mentor, where she now leads the entire AccessPlus team. Nikki’s extensive background in both sales and service allows her to offer a solutions-oriented approach, advocating for member agents through mentorship and personalized training initiatives. She finds fulfillment in educating others, building strong industry relationships, and offering guidance with the confidence of having “been there, done that.”
Nikki holds her CIC and CISR designations and was named CoVerica’s 2021 Employee of the Year. Outside of work, she is passionate about giving back, often serving as a volunteer for The Warren Center, a charity that supports children with developmental delays and differences.
In her downtime, Nikki enjoys traveling with friends and family, as well as cherishing moments with her husband, children, and grandchildren.